FAQ

We’ve gathered the most common questions here to help you shop with confidence. If you can’t find what you’re looking for, our team is ready to assist.

Before You Order

You’re welcome to browse and buy as a guest—no account is necessary. However, creating one unlocks a few conveniences: a faster checkout, the ability to check your order status and history at any time, and early notice of new releases and special promotions. If you already have an account but can’t recall your password, simply select “Lost password?” on the login screen to set a new one.

All prices and transactions are in US Dollars. When you use a card issued in another currency, the final amount charged will reflect the daily exchange rate applied by your card issuer on the day the transaction is processed.

Placing & Managing Your Order

Once you’ve decided to order, please double-check your email address. If you notice a mistake afterward, reach out to us—we can update your contact details, name, and address, though the order itself cannot be altered. Your shipping address must be entered using English characters; if your address contains non-English letters, please substitute the closest English equivalent (for instance, “?” becomes “c”). Keep in mind that the shipping address cannot be changed after the order moves into processing or shipment. We suggest using a residential address rather than a vacation spot, since customs hold times are unpredictable.

We reserve the right to accept or decline any order at any point after it’s received, even following confirmation or payment authorization. Should we cancel an order after authorization, a credit will be issued to the original payment method. If you choose to cancel, please be aware that any cancellation after an order is placed incurs a fee equal to 30% of the Total Price, regardless of how quickly you act—this is due to the merchant processor and credit card fees we absorb. Orders that have already been packed or shipped cannot be canceled.

Promotion and discount codes are limited to one per order and cannot be combined with other offers unless explicitly stated otherwise.

Payment & Security

We accept VISA, Mastercard, AMEX, and PayPal. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Your payment details are protected. When you check out, your information is entered on an SSL-secure page, then SSL-encrypted and transmitted directly to our credit card provider’s network for authorization. Your credit card information is never stored on our servers.

Shipping & Delivery

Orders are handled and shipped from our warehouse in China. Processing takes place Monday through Friday, with orders typically processed within 2-3 business days from the order date and shipped the day after processing. We do not ship on weekends. During holidays and sale periods, please allow extra time.

Delivery speed depends on the shipping option you select. For a detailed overview of available methods, see our Shippings page. Once your order ships, tracking information is emailed to you—usually within a day, as tracking details become available roughly 24 hours after shipment. If you haven’t received a tracking confirmation within 5 business days of completing your payment, please contact us.

Free shipping is available on orders that meet the minimum amount, but it excludes discounted items, sale products, and oversized or overweight packages. Orders qualifying for free shipping are sent via economy shipping.

Customs, Taxes & Duties

Our prices are listed tax-free in US Dollars. When your order arrives in your country, you may be responsible for import taxes, duties, and customs fees, which are set by your local customs office. These charges are not covered by us, and we are not responsible for delays caused by customs processing. For specific information, please contact your local customs office directly.

Returns & Refunds

If you’d like to return an item, please contact us within 30 days of receiving your order. Provide your order number and the reason for the return. Our customer service team will review your request and, if approved, send you the next steps. All returned items must be in their original condition with the packaging intact. For a list of final sale items, please refer to our Returns Policy. Return shipping fees and any other related costs are your responsibility.

For merchandise that arrives incorrect, missing, or defective, please get in touch within 7 days of delivery. Include your order number, clear photographs of the item, and any relevant references from the package. We’ll work to resolve the issue as quickly as possible.

Once we receive your return, processing may take up to 14 business days. We’ll email you when the return has been processed. Refunds are credited to your original payment method. For credit or debit card payments, the refund is sent to your card-issuing bank within 7-10 business days of us receiving the returned item or your cancellation request. If your refund seems delayed, we recommend checking with your card issuer first, as posting times can vary.

Problem with Your Order?

If anything is missing from your package, contact us immediately. We’re here to help.