Refund Policy

Your Shipping Choice and Non-Delivery

Selecting the FREE SHIPPING (Without Tracking) method at checkout means we will only be able to supply a Proof of Shipping. Once the package leaves our facility, its location cannot be monitored, and the possibility of it not reaching you does exist. Should 60 days pass without your order arriving, we will forward your case to our tier 2 support team and issue a full refund, no questions asked.

For any order over $39, we strongly suggest opting for STANDARD SHIPPING (With Tracking) so you can follow your package’s journey right up to your doorstep.

Canceling or Modifying Your Order

If you need to adjust or cancel an order, reach out to us as quickly as possible with your order number and the specific change you want. We will confirm once the modification is complete. However, because our merchant processor and credit card partners charge us a fee for every cancellation, any order canceled after placement—regardless of how quickly you act—incurs a cancellation fee equal to 30% of the Total Price. Once an order has been packed or handed to the carrier, it can no longer be canceled.

Returning Standard Purchases

A return request must be initiated within 45 days of receiving your order. To begin, you will need to provide your order number and the reason for the return. Our customer service team will evaluate the request and, if approved, send you the next steps.

Returns are only accepted for items purchased directly from https://www.classicail.com/. If you bought the product through an authorized retailer, please contact them directly for their return procedures.

To be eligible, the item must be unused and in the exact condition you received it, with all original packaging, accessories, manuals, and documentation included. We cannot accept returns showing stains, folded cards, or broken seals or plastic foiling. Products that have been personalized are not eligible for a refund or exchange. If the condition of the returned product is not acceptable, Classicail reserves the right to deny the refund or exchange.

The following are also non-returnable:

  • Items purchased through retailers
  • Incorrect products purchased by the customer
  • Products damaged through customer mishandling

Returns presented without a receipt may be refused, and Classicail reserves the right to deny any return.

When an Item Arrives Damaged or Incorrect

If you received a faulty unit, the wrong product, or an order that simply isn’t satisfactory, contact our Customer Support team to start the return process. Please include the following information in your message:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

In certain situations, providing a video or photo of the defective product is necessary to authorize a refund or replacement.

Refund Timelines and Deductions

Processing a return can take up to 14 business days from the date we receive the item back. You will receive an email confirmation once the return has been processed.

For defective products, a full refund is credited. For non-defective items, the refund amount excludes all shipping and handling fees.

Refunds are sent back to the original form of payment. For credit or debit card payments, the refund will be transmitted to the card-issuing bank within 14 business days of receiving the returned item or cancellation request. Please contact your bank directly if you have questions about when the credit will appear on your statement.

To obtain the return address or to handle any cancellation or modification request, contact our Customer service at [email protected].